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As we mentioned in our last blog post,  the Customer Support team continues to drive a series of changes to the  way in which Linden Lab delivers support to our Resident community.  We  are examining our support offering from top to bottom, using the data  from our new support system, your survey data, blog feedback, [...]

As we mentioned in our last blog post,  the Customer Support team continues to drive a series of changes to the  way in which Linden Lab delivers support to our Resident community.  We  are examining our support offering from top to bottom, using the data  from our new support system, your survey data, blog feedback, [...]

In  Today’s Marketplace release, there are two features that expand  image support on the product detail page. We are adding a home for one  animated GIF image per item, and we are providing a link to an external  webpage for the Merchant who would like more than eight images per item. One of the features [...]

As you know, there have been a lot of changes recently at Linden Lab and the Lab is rallying around the principles of  “Fast, Easy, and Fun” that you have heard about from Philip and BK.  These concepts also apply to Customer Support. We want to make sure  that your Support experience–whether it be direct [...]